Ordering & Shipping
FREE SHIPPING WORLDWIDE!!
Sales tax will be added on the checkout page, where appropriate.
Please allow 7-14 days for your U.S. order to be delivered.
International orders can take up to 20 days to arrive, depending on where you live.
If you have a problem with not receiving your order in a timely fashion, please contact us.
Once your order is shipped, we have no control over delays due to weather or carrier processing. Please use your tracking number you receive to track your order.
ALL PRICES ARE SHOWN IN USD. All orders will be processed within 24 hours.
During busier times, such as holiday season, we may have delayed processing time before shipping your order out.
After an order is placed, you will receive an order confirmation via email. If there are any discrepancies with your order please contact email@example.com as soon as possible to correct the issue. You will also receive an email once your order has been shipped.
If you are paying with Pay Pal, you will be taken to the Pay Pal site to enter your information. You will still be able to enter any discount codes before checking out.
YOUR DATA SECURITY
This website uses Shopify to process payments. Shopify meets all 6 categories of PCI standards and this compliance extends to all online stores powered by Shopify.
- Maintain a Secure Network
- Maintain a Vulnerability Management Program
- Regularly Monitor and Test Networks
- Protect Cardholder Data
- Implement Strong Access Control Measures
- Maintain an Information Security Policy
Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify, including 21stcentury-man.com
Shopify is very serious about securely hosting our online store partners and has invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, Shopify works really hard to ensure their shopping cart software and ecommerce hosting is secure and that the our website is fully protected.
ORDER CHANGES & CANCELLATIONS
Because, we are always striving to ship orders as quickly as possible, there is a limited amount of time during which we can modify or cancel your order. If you would like to attempt to modify or cancel your order, please contact us and include your order number and change/cancellation request. We will respond to your e-mail to let you know if we were able to modify or cancel the order.
REFUNDS & RETURNS
- Any damaged or defective items will be subject to a full refund. Just return the item(s) to us and we'll give you your money back, no questions asked.
Please inspect your order immediately upon receipt. If you believe you have received a defective item you must contact us within 3 days of receipt. We will not accept any damaged claims after 3 days from the date you receive it. Damaged items must have tags and be unworn, unwashed. Damaged items will need to be returned within a 14 day period or they will be rejected once they are received.
- Damaged Items - please send us an email with pictures of the damaged item.
If you were sent incorrect items or are missing items from your order please contact our customer service department at firstname.lastname@example.org
We'll get back to you within 24 hours and let you know how to return the item(s) to us.
Refunds can be sent directly to your account or they can be given as a gift card, it's up to you.
- Shipping Costs are non-refundable. If you received free shipping on your order and you return the items, original shipping costs (charges to ship order to customer) will be deducted from your refund.
- Buyer pays for return shipping
- You must provide us with a tracking # after shipping back the item(s) so we are aware that you have sent the item back.
- Please allow 5-7 business days once package is received for return to be processed.
- All purchases, accessories, and packing materials must be in new condition with tags and original packaging to avoid refusal of the returned merchandise or restocking fees. ANY SIGNS OF WEAR OR REMOVAL, WILL RESULT IN REFUSAL OF YOUR RETURN.
- We will send you an email confirmation when your return has been received and the store credit has been issued. Please keep your tracking number once sending us the items to see if it has arrived as we do not check if returns have been received until processing the returns which can take 5-7 business days.